StayZenn Privacy Policy
Last Updated: December 2025
At StayZenn, we believe that trust is the foundation of every memorable experience. Our philosophy of Radical Transparency applies not only to property management but also to how we care for your data. This policy describes how we collect, use, and protect the information of our owners and guests.
1. Commitment to Transparency
All our decisions are guided by the protection of your interests. We collect only the data necessary to ensure Invisible Excellence in our operations and a friction-free stay.
2. Data We Collect
To provide intelligent management and personalized experiences, we process the following information:
Owners: Identification data, property details, and financial information for payouts and performance reports.
Guests: Name, contact information, payment details, and stay preferences to ensure tailored hospitality .
Navigation: We use cookies to improve your experience on our website and optimize our booking engine.
3. How We Use Your Data
Your data is used to:
- Process bookings and payments securely.
- Provide real-time dashboards for owners.
- Automate critical communications (check-in instructions and support) without losing the human touch.
- Ensure preventive maintenance and property security.
4. Security and Protection
We implement rigorous technical security standards to ensure your information is protected:
Encryption: Sensitive data is encrypted to prevent unauthorized access.
Backups: We perform regular backups to ensure information integrity.
Audit Trail: We maintain complete processing records for total compliance.
5. Sharing with Partners
To operate with world-class efficiency, we integrate your data with trusted partner systems, such as the Lodgify an Guesty management system and booking platforms like Airbnb, Booking.com, and VRBO. Sharing is limited to what is strictly necessary for the execution of hospitality and management services.
6. Global Compliance (LGPD and CCPA)
We operate in Brazil and the United States (Central Florida), ensuring full compliance with current legislation:
LGPD (Brazil): We respect the rights of Brazilian data subjects in accordance with the General Data Protection Law.
CCPA (USA): We meet the privacy and consumer data protection requirements applicable in the United States.
7. Your Rights
You have the right to access, correct, or request the deletion of your data at any time. Our communication is open, and we are available to clarify any questions about how your assets and information are managed.
Contact
For questions regarding your privacy, please contact our governance team:
📧 Email: [email protected] 📍 Location: Orlando | Tampa | Central Florida
StayZenn: Homes managed with care. Data protected with transparency.